Politique d'expédition

SHIPPING POLICY

Thank you for your interest in our products! At our store, Sunshine Threads, we operate under a dropshipping model, meaning that our products are shipped directly from our suppliers to you. Below are important shipping details:

Order Processing Time: Once an order is placed, the processing time generally varies from 1 to 5 business days. During peak seasons or for custom products, additional time may be required.

International Shipping: We offer international shipping to serve our customers worldwide. Delivery times vary depending on the destination and may be influenced by external factors such as customs procedures. Typically, delivery times range from 7 to 21 business days. As such, they cannot be claimed for delays not caused by Sunshine Threads.

Order Tracking: Almost all orders come with a tracking number, which allows you to monitor the shipping status directly on our website or through the shipping carrier's postal service.

Shipping Costs (IF APPLICABLE): Shipping costs depend on the weight of the product, destination, and the shipping method chosen. During checkout, you will see the relevant shipping costs before completing your order.

Shipping Issues: For any shipping-related issues, we encourage you to contact us. We will do our best to assist you and track your order until your complete satisfaction.

Customs Duties and Taxes: Some countries may impose customs duties or other import taxes. These costs are the responsibility of the recipient and are not included in the shipping charges. We recommend checking your country's customs policies before placing an order.

Refused Packages and Non-Delivery Situations: If the customer refuses the package at the door or is not home during the entire supposed delivery period, we will charge up to 50% of the purchase amount to compensate for the inconvenience caused to us (Sunshine Threads) as the product/service provider. For any issues related to returns, refunds, and potential surcharges set by our supplier who ships on our behalf, please refer to the dedicated policy.

For further information or questions regarding shipping, please feel free to contact us. We're here to help!